Terms & Conditions

Effective Date: 1st October, 2026

The ChoZen Boutique Terms of Service (“Terms”) was last updated on 1st October 2026.

1. Introduction and Overview

2. Website Sales & Supply of Products

3. Delivery, Delivery Time and Execution

4. Social Media Sales

4.1 Story Sales

4.2 Live Stream Sales

4.3 TikTok Shop, Facebook Shop & Other Social Media Digital Storefronts

5. Payments

5.1 Store Credit & Discount Codes

5.2 Pricing & Price Modifications

6. Prohibited Uses Of Product & Service

7. Intellectual Property Rights

8. Our Social Media & Website Content

8.1 Competition Terms & Conditions

8.2 User Comments, Feedback, Reviews and Other Submissions

8.3 Third Parties & Third Party Links

8.4 Errors, Inaccuracies and Omissions

9. Access to our site

9.1 Personal Information

9.2 Cookies

9.3 Session Cookies

9.4 Web Analytics Cookies

9.5 Tracking Codes

9.6 Prohibited Uses of Site

10. Disclaimer of Warranties; Limitation of Liability

11. Indemnification

12. Complaints

13. Feedback

14. Returns Procedure, Cancellations, Order Changes, Refunds, Exchanges & Buy Back Programme

14.1 Order Withdrawals/Cancellation

14.2 Order Changes

14.3 Exchanges

14.4 Return of Broken or Defective Items

14.5 Return of Non-Perishable Gift Items

14.6 Refunds

14.6.1 When To Expect Your Refund

14.7 Returns for The Floral ‘Buy Back’ Programme

14.7.1 Steps to Return for The Floral 'Buy Back' Programme

15. Governing Law

16. Statutory Rights

17. Changes to Terms of Service

18. Entire Agreement

19. Contact Information

1. Introduction and Overview

Welcome and thank you for visiting www.ChoZenBoutique.co.uk
This website is hosted by Wix.com. They provide us with the online e-commerce platform that allows us to sell our goods and services to you.
This site is operated by the sole proprietor, Beyzan Beyzade, who is also the proprietor of our hire service ‘Faux Pretty’ through the website www.fauxpretty.com.

Throughout the site, the terms “we/us/our” refers to the sole proprietor and business operator Beyzan Beyzade, the ChoZen Boutique sales website, the Faux Pretty hire website and all staff representing both brands which are based in North London, United Kingdom.

The proprietor, Beyzan Beyzade offers the ChoZen Boutique website, including all information, tools, social media accounts and related services and products accessible from this sales site, the hire service site, and social media accounts to you, the “visitor/user/consumer/customer”, conditioned upon your acceptance and in accordance with the following terms of service and notices stated here.

“Parties” refers to customer, consumer, user, site visitor, proprietor Beyzan Beyzade and the ChoZen Boutique and Faux Pretty team.

These terms of service (“Terms”) apply to all visitors and users of our sites and our social media accounts as well as browsers, vendors, merchants, contributors of content and customer/consumer users of the ChoZen Boutique goods and services. The Terms also apply to all offers, quotations, goods, products, deliveries, services and agreements between Beyzan Beyzade, the ChoZen Boutique website and the user.

You should understand that by visiting or accessing any part of our sites, engaging in our service or buying our goods will be deemed as your acceptance to be bound by these Terms.
We reserve the right, at our sole discretion, to review, revise, replace and supplement these Terms from time to time without prior notice. You agree that it is your sole responsibility to periodically monitor the website and Terms for any changes.

Your continued use of or access of any part of the site following any changes constitutes acceptance of any changes. You agree to be automatically bound by these Terms and any such changes.

Please read these Terms carefully before using our site or purchasing our goods via our site or Social Media accounts.

If you are under 18 years of age, you warrant that you have obtained consent from your guardian or employer and they agree to be bound by these Terms on your behalf.

These Terms also incorporate our Privacy Policy.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or purchase our goods. If you are unhappy with any aspect of these Terms, then you should contact our management team directly at chozenboutique@hotmail.com before purchasing from us either through our Site or our Social Media accounts.

The customer can only rely on deviating and/or additional provisions if they have been expressly accepted in writing by a ChoZen Boutique representative.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the business, content of the website or any social media content through which the service is provided, including our hire service website www.fauxpretty.com without expressed written permission by us.

“The Service” includes the sale of goods through both our Website and Social Media accounts, any sales transactions through 'Stories' or ‘Live’ streams or TikTok Shop or other Social Media Digital Storefronts or accounts, any free trials or hire subscriptions from our hire service of either our faux flowers, mineral crystals or fragrance kits or any other items offered on either of our sites.

"Product" includes all perishable and non-perishable goods that are listed for sale on this website and social media accounts such as but not limited to mineral crystals, fresh and faux floral bouquets, helium balloons, fashion, jewellery, accessories, homeware, fragrances, gifting goods or any other items offered for sale.

2. Website Sales & Supply of Products

Promotions and offers are valid while stocks last.

All website orders are subject to availability and subject to acceptance by us in accordance with these Terms.

By placing an order on our Site, you confirm:
– you have accepted our Terms
– you have accepted our Delivery process

By claiming goods during our Story or Live Stream sales, or by purchasing through our Social Media Shop accounts, you confirm:
– you have accepted our Terms
– you have accepted our payment and delivery process

Enquiries can be initiated via social media accounts either via ‘Live Streaming’, ‘Story’ sales or social media ‘Shops’ and 'Digital Storefronts'. Payment can be accepted via the website and occasionally PayPal, TikTok Shop or Facebook Shops. All gift purchases (including physical and digital Gift Cards) must be concluded via the Website only so that they can be dispatched straight to the recipients address.

All website products (excluding Social Media Live Stream Claims & Story Sales) include a gift wrapped service and a personalised greetings card as standard.

Social Media claims that are paid through our website have the option of purchasing a gift wrapped service and greetings card as an extra add-on through the Payment Point on the 'Claims Payment' page.

If delivery is direct to your recipient, enter your personal card message into the Text Box during the checkout stage.

If delivery is to yourself (with the intention of writing your own card message upon delivery), please enter a 'Send blank' request into the Text Box during the checkout stage and we will send you a blank card. If the Text Box at the checkout is left empty, the greetings card will be omitted from your order.

Balloons are expected to last up to five days when kept at room temperature. Keep balloons away from radiators, and do not release them outdoors.

3. Delivery, Delivery Time and Execution

All orders are dispatched from our North London studio and delivered straight to your recipient - either hand presented locally by a ChoZen Boutique driver or delivered UK wide via a courier.

Delivery charges and Local Hand Delivery zones are updated and available on the 'Home' page as well as the 'Ordering & Delivery Information' page.

• All local Click & Deliver orders must contain a floral arrangement to qualify for hand delivery.
• Fresh flowers are for hand delivery only (not available for UK courier delivery)
• Balloon orders are for hand delivery only (not available for UK courier delivery) and must be ordered alongside flowers (fresh or faux) (Not available as a stand-alone order). Maximum cluster of 10 balloons per order.
• Faux Flowers can either be hand delivered locally or delivered via courier UK wide
• Crystals and any additional curated gifts can either be hand delivered locally when ordered alongside flowers (fresh or faux), or delivered via courier when ordered as a stand-alone item without flowers

Courier Delivery

Orders before 10am (Monday to Friday) are dispatched the same day.

Orders after 10am (and Social Media claims) are dispatched the next working day.

We work with several couriers to deliver your gifts Nationwide. We always endeavour to have your order delivered on time.

On rare occasions and during peak seasons, deliveries may take longer. Please plan ahead for likely extended delays during the Christmas period.

We cannot provide specific delivery times and generally, couriered deliveries can take place any time between 8am – 8pm.

Artificial flowers are pre-arranged and hand tied, ready to be displayed straight from the delivery box.

Due to the delicate nature of faux flowers and the of mineral crystals, your order of heavier items may arrive in a separate parcel. Multiple boxes may arrive with different drivers, potentially at different times.

We advise that you ensure your recipient is available to accept the delivery as we cannot guarantee the courier will leave them in an adequately discreet place if they are not safely accepted by a neighbour.

Local Hand Delivery ( Click & Deliver)

Order by 10am weekdays and select 'Special Hand Delivery' for Same-Day delivery

Orders after 10am with 'Special Hand Delivery' selected at checkout can expect next working day delivery (no weekend deliveries).

FREE Standard Hand Delivery (3-5 Days) to Zone A and B.

'Click & Deliver' fresh or faux flowers and build your order to include inflated balloons, mineral crystals or other curated gift sets.

Flowers arrive pre-arranged within a floral gift bag (or hatbox) with helium balloons (if ordered) tied with coordinated ribbon floating above. All additional gift items are also gift-wrapped. Your whole order is hand presented altogether by a ChoZen Boutique Driver for full visual impact.

We cannot provide specific delivery times due to location, traffic, and parking restrictions in place around London. Generally, our deliveries can take place any time between 9am – 8pm.

If your recipient is not home, we will leave them a ‘Sorry we missed you’ note, and leave your gift with a neighbour.

To avoid theft and weather damage, local hand delivered items will not be left in an indiscreet or unsheltered safe place unless remotely requested by the recipient (via doorbell camera).

We do not take responsibility if a neighbour refuses delivery or if an adequately sheltered safe place cannot be located if the recipient does not open the door.

Re-delivery can be arranged for a fee.

We do not take responsibility if gifts go missing following delivery at a requested safe place.

Quality may be affected by missed deliveries and late arrivals.

4. Social Media Sales

All offers and price proposals may be cancelled or modified by ChoZen Boutique at any time.

ChoZen Boutique reserves the right to change prices at any time.

All social media sales are subject to availability and subject to acceptance by us in accordance with these Terms.

By claiming an item through our social media accounts, you confirm:

– you have accepted our Terms

– you have accepted our Delivery process

You can pay for claims via the Payment Point on our Claims Payment Page, where you can add the value of your claimed item(s) to your cart and checkout.

NEW CUSTOMERS – are required to checkout on claims before the Live Stream ends.

RETURNING CUSTOMERS – are required to checkout on claims within 24 hours of the Live Stream.

Failing to pay on time may result in losing your claim and lead to future claim restrictions.

Any claims which have not been paid within 24 hours will be made available for sale either on our website or during the next Live Stream Session.

If you have claimed or intend to buy multiple items within 24 hours, we advise that you checkout in one single transaction so your items can be packaged as part of the same delivery parcel to avoid paying multiple delivery charges at the checkout (unless part of your claims are to be sent as a gift to a different address).

A separate transaction is required for each different delivery address to cover the cost of delivery charges.

If you need to make any further payments for additional claims after having paid for delivery during your first transaction, we will confirm your new claim total during the live (or via Direct Message) to offset the automatically charged delivery fee at the checkout stage.

Social Media claims have the option of purchasing a gift-wrapped service and greetings card as an extra add-on through the Payment Point. Please add ‘Gift Wrap’ to your cart and type out your personal message into the Text Box during checkout and we will write your card on your behalf, or specify ‘Leave blank’ to write your own message upon delivery.

Orders from Social Media sales will be dispatched via courier within 2 days of payment.

Deliveries are expected to take 5-7 working days following dispatch.

Please bear with us as we process each order and please plan ahead for likely extended delays during busy peak seasons.

Acceptance of your order will take place once the payment transaction has been accepted.

4.1 Story Sales

Items featured in our social media stories marked as ‘STORY SALE’ are eligible to be claimed by typing 'Claim' under the item. Your claim is a commitment to buy and once availability is confirmed by us, payment can be made via the payment point on our website.

PLEASE NOTE: When items are featured in our stories but are not labelled as ‘STORY SALE’, they are usually available to be purchased directly on our website by adding to basket and checking out on a first come first served basis only.

After you claim an item, we will confirm via a response direct message if the item is still available and guide you to the Payment Point on our website where you can add the total value of your claimed item(s) to your cart and checkout.

4.2 Live Stream Sales

During a Live Stream Sale, we will scan through items and focus on individual pieces in turn. Though viewers generally follow the organic flow and structure of our schedule, we do welcome requests of closeups if an item is skipped or rushed through.

Anyone can claim an item by typing 'Claim' in the live chat together with an item number (if one is mentioned). The item will go to the first person who appears on the hosts screen with a clear request to ‘claim’.

Please understand that we do our best to remain as fair as possible, however Live Stream sessions can be very fast-paced and difficult to track. Enquiries, requests and claims are spontaneous and can sometimes be missed out from the chat due to auto censoring and spamming violation detections, internet connection issues and a fast moving chat script.

In order to keep it fair to all viewers, and minimise confusion and discrepancies - if a viewer requests to see a closeup of an item, the item will remain open for ANYONE viewing to claim it at any time.

We cannot grant ‘first refusal', a 'right to claim’ or ‘half claims’ to any viewers or customers for any definitive period of time.

In the unfortunate event that connection to the stream is paused/lost during a requested closeup and the item is claimed by another viewer, WE CANNOT REVERSE THIS.

We understand this may leave individuals feeling that they have unfairly missed out if they are late to claim an item they had requested to see, but regretfully, since there is no definitively reasonable period of time to grant first refusal, in a fast-paced environment where requests can be missed and everyone has different expectations, a ‘first refusal’ structure cannot be implemented. We are flexible with requests to meet demand, therefore we must keep the Live broadcast moving and stick by our rules for overall fairness.

Your claim is a commitment to buy but can be swapped DURING THE SAME LIVE STREAM.

We cannot facilitate changes after the live stream is over.

You cannot claim items on behalf of anyone else.

4.3 TikTok Shop, Facebook Shop & Other Social Media Digital Storefronts

Social media shop and digital storefront sales are subject to availability and subject to acceptance by us in accordance with these Terms.

By buying through our Social Media Digital Storefronts, you confirm:

– you have accepted our Terms

– you have accepted our Delivery process

Social Media Digital Storefront sales do not include a gift wrapped service.

5. Payments

We follow a strict timeframe with payments from sales deriving from social media accounts.

If a new customer ‘claims‘ an item/s from our Story Sales or during our Live Stream, payment must be made before the live stream is over. Returning customers have up to 24 hours to make payment.

All customers can pay for claims using the Payment Point on the ‘Claims Payment’ page of our website.

If the customer uses a debit card, they give the payment provider selected by, the proprietor of ChoZen Boutique permission to collect payments on behalf of Beyzan Beyzade operating ChoZen Boutique.

Website payments are secure and provided by Wix Payments – which accepts major debit/credit cards, Apple Pay, Google Pay, PayPal and Klarna.

We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection.

Your payment details are held in an encrypted format by our payment provider – they are so secure even we cannot see them. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
The encryption technique we use is the highest standard available for e-commerce and certified by Let’s Encrypt, one of the world’s most respected certification body for internet firms.

We only accept payment in Pounds (£) Sterling. If you choose to pay for a product using a payment card with a foreign currency denominated account, we will debit your account in Pounds (£) Sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.
You confirm that the debit/credit card that is being used is yours or belongs to your business and that you are authorised to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not authorise payment to us, we will not be liable for any delay or non-delivery.

You are responsible for the accuracy of your billing, account and delivery information. If an error is made, we will not be liable for any delay or non-delivery.

5.1 Store Credit & Discount Codes

ChoZen Boutique store credits and discount codes are solely intended for customer use and no other purposes other than for which they were issued. Any form of unauthorised third party involvement, fraud or other unauthorised activity will be recorded and may result in the revocation of the codes. ChoZen Boutique reserve the right to offset the obtained discount.

5.2 Pricing & Price Modifications

We are not a VAT registered business, therefore cannot provide a VAT receipt.

Although we try to ensure prices displayed on our Site are accurate, an error may occur and a price may be incorrectly stated. In the event that any goods have been priced incorrectly, you will be notified as soon as possible of the correct price and have the option to pay at the correct price. If you do not wish to proceed with the order at the correct price you will be refunded in full.
If we are unable to contact you or you do not reconfirm your order at the correct price within 5 days of us contacting you, your order in respect of the incorrectly priced goods will be treated as cancelled and you will be refunded in full.

6. Prohibited Uses of Product & Service

We reserve the right to refuse sales to anyone for any reason at any time.
We reserve the right to limit sales to any person, geographic region or jurisdiction.
We reserve the right to limit the quantities of our sales to any person. We may exercise this right on a case-by-case basis.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of our products, violate any laws in your jurisdiction (including but not limited to trademark or copyright laws).
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the sales service, use of the service, or access to the service or any content on the website or social media through which the service is provided or marketed on, without clear written permission by us.

7. Intellectual Property Rights

Beyzan Beyzade remains the owner of all Intellectual Property. Copyright, trademark and other laws of the UK protect these services. No trademarks or content or design may be copied, reproduced, duplicated or used in connection with any product or service without prior written consent of Beyzan Beyzade.

The customer may not use the name or logo of ChoZen Boutique or Faux Pretty for their own commercial purposes or in any expression unless prior written consent is granted by Beyzan Beyzade.

Nothing in these Terms constitutes a transfer of any Intellectual Property rights from us to you. The Agreement of any delivery of goods does not include the transfer of intellectual property rights from ChoZen Boutique to the customer. The customer may not copy, modify or distribute the delivered goods unless distributing the goods as a gift.

8. Our Social Media & Website Content

8.1 Competition Terms & Conditions

ChoZen competitions are open to individuals, businesses and customers within the UK only unless stipulated otherwise.
It is a condition of entry that you must provide us with a valid email address which will be added to our email marketing database and can be unsubscribed from at any time. Any other conditions required will be stipulated upon entry.
Entry is restricted to one per person unless specified otherwise.

The closing date for entries will be indicated for each competition individually.
There is no purchase necessary to enter and no cash alternative will be offered.
If the prize is a ChoZen or Faux Pretty product, we reserve the right to change the prize for an alternative product of an equivalent value.

By entering our competitions, the winner agrees to their name and Social media account being shared on our social media channels and website.
ChoZen reserves the right to re-draw the winner if the original winner cannot be contacted within 28 days of the competition closing date.
Our decision is final and no correspondence will be entered into.

8.2 User Comments, Feedback, Reviews and Other Submissions

If you send reviews, feedback or submissions (for example contest entries) or creative ideas, suggestions, proposals, plans or other material whether online, by email, social media direct message, by postal mail, or otherwise (collectively or via 'comments'), or submit reviews on third party websites (such as Trust Pilot or Google), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us or make on any third party apps or sites.

We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.

You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the business or any related website. You may not use a false e mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

8.3 Third Parties & Third Party Links

Our website or social media accounts may contain content or links to third party websites or services and products that are not owned, controlled by us or affiliated with ChoZen Boutique.

We are not responsible for examining or evaluating third party content for accuracy and neither Beyzan Beyzade nor ChoZen Boutique have any control over, or assume any responsibility for the content, privacy policies, or practices of any third party websites or services. We cannot give any undertaking, that products you purchase from companies or businesses whose website we have provided a link to will be of satisfactory quality, and any such warranties are disclaimed by us absolutely.

You further acknowledge and agree that Beyzan Beyzade or ChoZen Boutique shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with purchase or use of or reliance on any such third party content, goods or services available on or through any such third party websites or services.
We only provide links to external websites for a convenience, and the inclusion of such a link to external websites does not imply our endorsement of those websites.

You acknowledge and agree that when you access other websites on the Internet, you do so at your own risk. We strongly recommend that you read the policies and Terms of service of any third party websites or apps that you visit and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

8.4 Errors, Inaccuracies and Omissions

We will always try to ensure that the details, prices, photographs, videos and descriptions of our goods appearing on our website and social media accounts are correct at all times.
We make every effort to display these as accurately as possible. Whilst we use reasonable endeavours to ensure the accuracy of any information, we make no warranties whether expressed or implied in relation to its accuracy.

Perishable goods such as fresh flowers are subject to seasonal variation.

All other images of goods that are advertised for sale are of the actual products that you will receive. We make every effort to display as accurately as possible the colours and images of our goods. We cannot guarantee that your device or computer monitors display of any colour will be accurate.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on any related website, including without limitation, pricing information, except as required by law. No specified update on any related website should be taken to indicate that all information on any related website has been modified or updated. We are not responsible if information made available on this site is not accurate, complete or current.

Spiritual beliefs regarding crystals and their metaphysical properties are personal and should never be used as medical facts or as a substitute for medication or therapy. The material on this site and on our social media profiles is provided for general information only and should not be relied upon or used as medical facts, advice or the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site and our social media profiles is at your own risk.

This site may contain certain historical information. Historical information, is not necessarily current and is provided for your reference only.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

We reserve the right to withdraw or amend our website or modify the contents at any time.
In using our site you agree to accept and abide by all of our Terms of service and act in accordance with the law.

9. Access to our site

By placing an order through our site, or by claiming items through our social media profiles or conducting any transaction via PayPal, you warrant that you are legally capable of abiding by all of our Terms of service and that you are at least 18 years old or that you have obtained consent from your guardian or employer and they agree to be bound by these Terms on your behalf.

9.1 Personal Information

When you make an enquiry or purchase an item through the Site, we collect certain information from you, including your name, billing address, recipient name, shipping address, payment information (including credit card numbers), email address, and phone number.

Your submission of personal information through the website is governed by and adheres to our Privacy Policy which provides information on the processing of personal data and the rights the customer has in that regard.

The customer is responsible for timely providing all relevant information necessary to complete their claim and purchase. You are responsible for the accuracy, completeness and reliability of the information provided to us even if provided by a third party payment provider. ChoZen Boutique can rely on the complete accuracy of the information provided at all times.

9.2 Cookies

Our Website uses cookies. Cookies are small quantities of information which we store on your computer or device when you access our site (with your permission), We use cookies to make it possible for our users to log on to and use our site during future visits. Cookies gather information about your devices for the purposes of delivering a unique and hassle-free user experience for you. Our website takes advantage of this facility to provide statistical information regarding the use of our website so we can enhance your experience. Such statistical data information does not identify any personal details whatsoever and will not identify you personally.

We may also gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, some functionality on the website may be impaired and you may be unable to access particular parts of our Website.

Where we work with advertisers on our Website, our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.

9.3 Session Cookies

Sessions cookies are cookies that are deleted as soon as you close your browsing session on our website, and ensure you don’t get asked the same question twice. They remember if you have entered a promotional code, changed any browser settings and if you have already entered information like your shipping or billing address.

9.4 Web Analytics Cookies

We use web analytics cookies to gather information on how visitors browse our website, including most popular web pages and how long visitors spend on the site. This information is used to help us understand what you like and don’t like, so we can constantly improve. We cannot see individual browser behaviour, so any information cannot be tracked back to you.

9.5 Tracking Codes

Tracking cookies help us remember your settings for when you return to our website on another visit. For example we remember which products you have added to your basket and login ID’s (but not passwords). We may advertise on 3rd party websites, and reward our advertisers when they send a visitor to our site who buys within 30 days of that visit. We place a cookie on your computer when you visit us from an advertiser, so we can track any sales within the 30 days.

9.6 Prohibited Uses of Site

You may not alter, impair or interfere in any way with our website.
You are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses, worms or any other type of malicious code of a destructive nature that will or may be used in any way that will affect the functionality or operation of the business or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

A breach or violation of any of the Terms will result in an immediate termination of your purchase agreement and possible prosecution.

If you default negligently in any obligations set out in these Terms (including our Privacy Policy) you shall be liable for all the injuries, losses and damages that this may cause to the proprietor Beyzan Beyzade, to the ChoZen Boutique or Faux Pretty businesses or to any third parties, affiliates, partners or licensors.

10. Disclaimer of Warranties; Limitation of Liability

We do not provide a warranty against physical or accidental wear or accidental damage.
We are not liable for issues that arise from:

Incorrect Information: Incorrect delivery information provided by the customer or if the recipient refuses the delivery.
External Factors: Damage to products post-delivery, including environmental factors or mishandling by the recipient, cannot be assumed by us.

We do not guarantee or warrant that your use of our sales service will be uninterrupted, timely or error-free. We do not warrant that the results that may be obtained from the use of the sales service will be accurate or reliable.

You agree that from time to time we may remove the sales service for indefinite periods of time or cancel the service at any time, without notice to you.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

You expressly agree that your use of, or inability to use our sales service is at your sole risk. The sales service and all products and items delivered to you through the service are provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind including quality, fitness for a particular purpose or durability.

In no case shall Beyzan Beyzade, ChoZen Boutique, Faux Pretty, or our staff or employees, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, special or consequential damages of any kind, including without limitation, lost profits, lost revenue, missed opportunities, lost savings, loss of data, replacement costs, property damage or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the sales service, or for any other claim related in any way to your purchased items including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content, any product purchased, delivered, transmitted, or otherwise made available via the sales service delivered by Beyzan Beyzade operating ChoZen Boutique and Faux Pretty.

11. Indemnification

By using our Site and Sales Service, you agree to indemnify and defend Beyzan Beyzade, ChoZen Boutique, Faux Pretty, all staff and employees, service providers and suppliers from any claim or demand, including reasonable legal fees made by any third-party due to or arising from the use of goods and items purchased from ChoZen Boutique and out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the Terms and rights of a third-party.

All claims against Beyzan Beyzade operating ChoZen Boutique and Faux Pretty in any event will expire after one year from the date on which the obligation became due under the agreement.

12. Complaints

The customer must inspect the goods upon delivery.

Complaints regarding perishable goods must be communicated to us with photographic evidence within 24 hours of delivery.

Fresh flowers and balloons are typically good for 2 days from day of delivery and a bouquet consisting of various flowers withering at differing rates cannot be guaranteed for freshness beyond this timeframe.

For all other website items, you agree to make or raise any complaints regarding incorrect or incomplete execution of an order within 14 days from the day after you received your purchase. You agree to take a digital photograph of any product you are unhappy with and send it to us at chozenboutique@hotmail.com quoting your name, order number and details regarding your complaint.
If the customer does not contact ChoZen Boutique within 14 days of receiving their order, the customer can no longer claim that the goods are damaged or have been executed incorrectly or incompletely.

All complaints should be communicated to us directly in writing by email to chozenboutique@hotmail.com. All complaints will be acknowledged within 5 working days of receipt. We do not acknowledge or respond to complaints made indirectly via review sites such as Trustpilot or Google Reviews. We will endeavour to investigate and process all return requests and resolve complaints within a two-week period and keep you informed throughout the process. Once we process and approve a return request, you then have another 14 days to return the goods. This is a ‘cooling-off’ period that applies to distance selling.

13. Feedback

We aim to provide the best customer experience. While we appreciate positive feedback on review websites, we stress that these are rarely monitored or responded to. If for any reason you or your recipient are not satisfied with our products or service, please raise your concerns with us directly to resolve the situation.

14. Returns Procedure, Cancellations, Order Changes, Refunds, Exchanges & Buy Back Programme

At ChoZen Boutique we abide by the consumer rights laws of England & Wales and we want every customer to be 100% satisfied with our service.

If you are not delighted with your online purchase, you can return any non-perishable goods for refund by notifying us in writing of your wish to return your purchase within 14 days of receipt, as long as it is unused and in original packaging.

We will refund the paying customer the cost of the item excluding delivery costs once we have received the return. The cost of the return postage is the responsibility of the paying customer or recipient. Refunds will be issued to the original payment account.

Non-perishable gift items can be returned by the recipient for an Exchange or Store Credit. You must initiate a return request using our Return Procedure within 14 days of receipt. You then have another 14 days to return the items.

Due to the perishable nature of fresh flowers and inflated balloons, we cannot accept returns for refund or exchange on these items.

If an item arrives damaged, notify us via email at chozenboutique@hotmail.com within 24 hours of receiving your package (or within 48 hours for non-perishable goods). Follow the Returns Procedure, and please attach a picture clearly showing the broken/defective items and any damage to packaging by the courier. Please describe the issue(s) with your item.

If the customer does not contact ChoZen Boutique within 14 days of receiving their order of non-perishable goods, the customer can no longer claim that the goods are damaged or have been executed incorrectly or incompletely.

Returns Procedure

Notify us of your wish to return by sending an email to chozenboutique@hotmail.com using the same email address you had originally used when placing your order.

Please include:

A photograph and note of what you are returning,
Reason for your return, and if/what you wish to exchange it for.
Your name (as the payor)
Delivery address (of recipient)
Your daytime telephone number (in case we need to contact you about the return)
Your order reference number if possible.

We will acknowledge your return request within 5 working days and provide return instructions including details of the full London address to return your items to.

Once we process and approve a return request, you then have another 14 days to return the goods. This is a ‘cooling-off’ period that applies to distance selling.

Returning goods must be in original protective packaging and packages must have a tracking number and a new label created for the return address. If the returning package doesn't have a tracking number, we cannot be held responsible if it goes missing during the return.

We cannot issue a refund until the goods are safely delivered back to us in original packaging and undamaged condition.

Refunds will be issued to the original payment account.

14.1 Order Withdrawals/Cancellation

PLEASE NOTE : FRESH FLOWER and BALLOON orders can only be cancelled if we have not yet started preparing your order.

Please cancel your order immediately after ordering, or well in advance of the delivery date (48 hours prior or more).

We cannot refund your order if we have already purchased and started preparing your flowers or inflated your balloons.

For all other items - if an order has been paid for and you want to withdraw from your order, you can do so by informing us preferably as soon as possible before the goods are dispatched by sending an email to chozenboutique@hotmail.com. You may also inform us within 14 days from the day after delivery.

You or your recipient then have another 14 days to return the items. This is a ‘cooling-off’ period that applies to distance selling.

If the item has already been dispatched at the time of cancellation, we will refund you the cost of the item excluding delivery costs once we have received your return. The cost of the return postage is the responsibility of the paying customer or recipient.

You may follow the steps in our returns procedure to initiate a return.

Approved cancellations will be refunded to the original payment method only.

14.2 Order Changes

We are unable to offer any order changes once the order has been placed.

If you need a different item, size, or colour, please initiate an order cancellation and place a new order with the desired specifications.

PLEASE NOTE : FRESH FLORAL and BALLOON orders can only be changed if we have not yet started preparing your order.

Please cancel your order immediately after ordering, or well in advance of the delivery date (48 hours prior or more).

14.3 Exchanges

If you wish to exchange a non-perishable item, we advise you initiate a return request using our Return Procedure within 14 days of receipt. You then have another 14 days to return the items you wish to exchange. You will need to place a new order for a different item, size, or colour.

Returned items will be automatically refunded to the paying customer using the original payment method (excluding delivery costs) once we have safely received the returned items.

14.4 Return of Broken or Defective Items

If an item arrives damaged, notify us via email at chozenboutique@hotmail.com within 24 hours of receiving your package (or within 48 hours for non-perishable goods).

For non-perishable goods, customers must follow the Returns Procedure, not forgetting to attach a picture clearly showing the broken/defective items and any damage to packaging by the courier. Please describe the issue(s) with your item.

We do not provide a warranty against physical or accidental wear or accidental damage.

14.5 Return of Non-Perishable Gift Items

If 14 days have lapsed, the recipient has the option of returning faux floral arrangements only within 7 months of delivery under the Floral 'Buy Back' Programme in exchange for Store Discount of the amount determined on our website, provided the arrangement is returned fully intact and undamaged.

14.6 Refunds

Non-perishable goods can be returned by the paying customer for a full refund of the goods excluding delivery costs. You must initiate a return request using our Return Procedure within 14 days of receipt. You then have another 14 days to return the items.

Refunds will be issued to the original payment account.

Gift cards, store credits and perishable goods such as fresh flowers and balloons are non-refundable.

We will refund you the cost of the returned item excluding delivery costs once we have received your return. The cost of the return postage is the responsibility of the paying customer or recipient. We strongly recommend using a tracked service and obtaining proof of postage and a tracking number.

Items lost in transit will not be treated as returned. If the package is lost, we can only proceed with the refund after official confirmation from the postal or courier service, which may take 6 weeks or longer.

We reserve the right to refuse future sales or limit the quantity of items sold to any customer who, in our judgment, has an excessive history of returns or engages in abusive or fraudulent return practices. An excessive history of returns may include, but is not limited to, a high rate or frequency of returns, suspicious return patterns, or returns that appear to be motivated by abuse of the return policy. We will make such determinations at our sole discretion on a case-by-case basis.

14.6.1. When To Expect Your Refund

Once your parcel has been received by our team, it can take up to 10 working days to fulfil your request. Returns are processed in the order in which they are received.

If, after sending your return to us, you have not received an email confirmation within 10 working days, please contact us (chozenboutique@hotmail.com) so we can investigate.

Refunds may take up to a further 10 working days to appear in your bank account after a refund is initiated from our side.

14.7 Returns for The Floral 'Buy Back' Programme

We offer to exchange pre-loved ChoZen faux bouquets for store credit through our floral 'Buy Back' programme.

Our customers are able to enjoy their gifted ChoZen flowers for up to 6 months, AND have the option of returning them to us in exchange for a digital voucher within 7 months of delivery.

Vouchers can be redeemed across our entire inventory, from flowers to mineral crystals.

Any new purchase of faux floral arrangements will also qualify for the ‘Buy Back Programme’ within 7 months of delivery. There is no limit to the amount of times you can return your artificial arrangements in exchange for store credit.

Any new purchase can be posted to a different address if being purchased as a gift, simply fill out the contact details of your recipient at the checkout stage.

When using store credit online, please note that additional delivery charges apply on new purchases as vouchers/store credit cannot be used against delivery charges.

Vouchers/Store credit can only be redeemed on our website and cannot be redeemed on our social media shops or sales outside of our website via PayPal direct invoicing.

Please Note:

In order to qualify for Voucher/Store Credit, returns must be of ChoZen artificial floral arrangements only and must be returned fully intact and undamaged from original condition. Returns must be initiated in a timely manner for flowers to reach us within 7 months of delivery.

Any returns received after the 7-month period or any damaged or partial arrangements will be welcomed for recycling, however these will not qualify for store credit.

Customers are responsible for packaging and return of arrangements, we strongly recommend using a tracked service and obtaining proof of postage and a tracking number.

We cannot refund packaging or postage costs.

Store credit cannot be exchanged for cash.

14.7.1 Steps to Return for the 'Buy Back' Programme

Send us an email to chozenboutique@hotmail.com to initiate your Floral Buy Back return.

Please include:

Subject: ‘Buy Back Request’.
Your Name & Delivery Address (to which you had received your flowers)
Date you had received your faux flowers (approximate date will be helpful if you cannot remember the exact date).
A photo of the arrangement you are returning to help us identify your arrangement when it arrives.

2. We will acknowledge your request and send you details of where to send your arrangement.

3. Securely package and post your faux arrangement to us using a tracked delivery service from a courier of your choice.

4. Once we receive the arrangement, you will be issued a store credit code to your email address you had used to initiate your request within 10 working days (please look out for our email and be sure to check your junk mail folder).

Feel free to contact us if you haven’t received your code within 10 days after your courier has confirmed delivery.

15. Governing Law

The service agreement and these general Terms & Conditions are governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
Any disputes arising in connection with the sale of products and/or these general Terms & Conditions shall be exclusively settled by the jurisdiction of the courts in the district where Beyzan Beyzade and the ChoZen Boutique business is located, unless mandatory legal provisions dictate otherwise.

16. Statutory Rights

Nothing contained within our Terms in any way affects, excludes or limits your statutory rights.

17. Changes to Terms of Service

We reserve the right, at our sole discretion, to review and revise these Terms from time to time by posting updates and changes to our website without prior notice. It is your sole responsibility to periodically check the Terms for any changes when you visit our website. Your continued use of or access to our website and social media accounts or the sales service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

18. Entire Agreement

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Sales Service constitutes the entire agreement and understanding between you and us and govern your use of the Sales Service, superseding any prior or contemporaneous agreements, communications and proposals, whether verbal or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against us.
By visiting ChoZenBoutique.co.uk, you are accepting and consenting to the practices described in this Privacy Policy and the Terms of service.

If one or more provisions of the agreement and/or these general terms and conditions are null or void, the remaining provisions shall remain in full effect. The proprietor of ChoZen Boutique, Beyzan Beyzade and the customer shall in good faith consult each other to agree on a replacement provision that corresponds as closely as possible to the original intention of the null or voided provision and maintain the purpose of the agreement and/or these general terms and conditions as much as possible.

19. Contact Information

If you need to contact us, please either email our management team directly on chozenboutique@hotmail.com or call us on 07931 66 2545.

London Florist & Crystal Gift Boutique

Terms & Conditions