Both fresh and artificial flowers are lovingly arranged and hand-tied in our North London studio.-If flowers are to be hand delivered locally to your recipient, they are hand presented by one of our ChoZen Boutique team or delivery drivers either within a floral gift-wrap, gift bag, hatbox, paper vase or basket depending of the design of your order. If you have built your order to include balloons, these will be attached to your flowers to beautifully float above. All additional gifts will also be gift wrapped and presented to your recipient at the same time.Don’t worry if the flowers are on the way but there’s no one home; we will either leave them in a sheltered safe place or with a trusty neighbour with a card through the letterbox to ensure the blooms reach the person they’re meant for. Either way, we will take a photo to update you with where they have been left.-If artificial flowers are to be delivered via courier, we will secure your arranged bouquet within the delivery box to ensure they remain undamaged during transport.Due to the delicate nature of faux flowers and the substantial weight of mineral crystals, your order of heavier items may arrive in a separate parcel in order to avoid damage in transit. Multiple boxes may arrive with different drivers, potentially at different times. We work with several couriers to deliver your gifts Nationwide. We cannot provide specific delivery times and generally, couriered deliveries can take place any time between 8am – 8pm.We advise that you ensure your recipient is available to accept the delivery as we cannot guarantee the courier will leave them in an adequately discreet place if they are not safely accepted by a neighbour.More information can be found on our delivery information page via the link below.

All mineral crystal orders are nicely presented, gift wrapped where possible and dispatched from our North London studio from where we also prepare our flowers.They are either delivered via a third party courier with extra secure bubblewrap within the delivery box to avoid damage in transit or they are hand presented locally within a gift bag when ordered alongside flowers .If your order contains artificial flowers and delivery is via a courier, due to the delicate nature of flowers and the substantial weight of mineral crystals, your order of heavier items may arrive in a separate parcel in order to avoid damage in transit. Multiple boxes may arrive with different drivers, potentially at different times. We advise that you ensure your recipient is available to accept the delivery as we cannot guarantee the courier will leave them in an adequately discreet place if they are not safely accepted by a neighbour.​We cannot provide specific delivery times and generally, couriered deliveries can take place any time between 8am – 8pm.More information can be found on our delivery information page via the link below.

FRESH FLORAL and BALLOON orders can only be cancelled if we have not yet started preparing your order.Please cancel your order immediately after ordering, or well in advance of the delivery date (48 hours prior or more).We cannot refund your order if we have already purchased and started preparing your flowers or inflated your balloons.For all other items - if an order has been paid for and you want to withdraw from your order, you can do so by informing us preferably as soon as possible before the goods are dispatched by either calling the number on our website ir via sending an email with the subject : 'Cancellation' to chozenboutique@hotmail.comYou may also inform us within 14 days from the day after delivery.If the item has already been dispatched at the time of cancellation, we will refund you the cost of the item excluding delivery costs once we have received your return. The cost of the return postage is the responsibility of the paying customer or recipient.You or your recipient then have another 14 days to return the items. This is a ‘cooling-off’ period that applies to distance selling.Please follow the steps in our returns procedure to initiate a return.Approved cancellations will be refunded to the original payment method only.

We are unable to offer any order changes once the order has been placed.If you need a different item, size, or colour, please initiate an order cancellation by sending an email to chozenboutique@hotmail.com and place a new order with the desired specifications.PLEASE NOTE : FRESH FLORAL and BALLOON orders can only be changed if we have not yet started preparing your order.Please cancel your order immediately after ordering, or well in advance of the delivery date (48 hours prior or more).

All orders of goods purchased from our online catalogue (and not claimed through our Social Media Live Stream or Story Sales) include a gift wrapped service and a full size personalised greetings card as standard, even if no flowers are being sent.We will handwrite your personal message into a handmade card which we select from our embossed collection, and send it out with your gift-wrapped order to your recipient. Please remember to enter your personal message into the Text Box during the checkout stage.If delivery is to yourself and you intend to write your own card message upon delivery, please enter a 'Send blank' request into the Text Box during the checkout stage and we will send you a blank card. If the Text Box at the checkout does not contain a greeting or message, the greetings card will be omitted from your order to prevent your recipient from receiving a blank card.We have drafted some inspiring messages to give you ideas and help you deliver the perfect message. Social Media claims have the option of purchasing a gift wrapped service and greetings card as an extra add-on through the Payment Point on the 'Claims Payment' page.