Ordering & Delivery Information
All orders are dispatched from our North London studio and delivered straight to your recipient- either hand presented locally by a ChoZen Boutique Driver or UK Wide via a courier.
All website items include a gift-wrapped service and full size greetings card.
-If delivery is direct to your recipient, simply enter your personal card message into the Text Box at the checkout stage and we will take care of the rest.
-If delivery is to yourself and you intend to write your own message upon delivery, please enter a 'Leave blank' message into the Text Box at the checkout stage, and we will send you a blank card.
If a message is not included at the checkout, the greetings card will be omitted from your order.
Stuck for message ideas? Our Greetings Card Message Guide offers inspiration.
All local Click & Deliver orders must contain a floral arrangement to qualify for hand delivery.
Fresh flowers are for hand delivery only (not available for UK courier delivery)
Balloon orders are for hand delivery only (not available for UK courier delivery) and must be ordered alongside flowers (fresh or faux) (Not available as a stand-alone order). Maximum cluster of 10 balloons per order.
Balloons are expected to last up to five days when kept at room temperature. They tend to shrink in cold environments and may look half-empty. In warm rooms they usually fill out again within minutes — so if your balloons arrive on a crisp winters evening looking soft from having just been delivered from a cold vehicle, take them inside and give them a few minutes before worrying. Keep balloons away from radiators, and do not release them outdoors.
Crystals and any additional curated gifts can either be hand delivered locally when ordered alongside flowers (fresh or faux), or delivered via courier when ordered as a stand-alone item without flowers.
UK Wide Courier Delivery
Enjoy keepsake faux bouquets, mineral crystals or other curated gift sets ready to be displayed straight from the box.
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£5 - UK STANDARD Delivery – (4-7 working Days)
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FREE – UK STANDARD Delivery – (4-7 working days) on website orders or Live Stream claims of £200+ during the same Live Stream session
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£20 – UK NEXT DAY EXPRESS
Order by 10am Monday to Friday for next day delivery.
(Orders after 10am and weekend orders are dispatched the next working day
to arrive the next business day following dispatch)
Orders to remote areas, Northern Ireland, The Highlands, Islands and parts of Scotland operate on a 3-5 day delivery service and are expected to take up to 7 days to be delivered with Standard delivery. Please plan ahead for likely further delays during the Christmas period.
We work with several couriers to deliver your gifts Nationwide. We always endeavour to deliver your order on time, but on rare occasions and during peak seasons it may take longer. Please plan ahead for likely extended delays during peak seasons.
Courier deliveries exclude Fresh Flowers and Balloons as they are locally hand delivered items only.
Due to the delicate nature of faux flowers and the substantial weight of mineral crystals, your order of heavier items may arrive in a separate parcel in order to avoid damage in transit. Multiple boxes may arrive with different drivers, potentially at different times.
We advise that you ensure your recipient is available to accept the delivery as we cannot guarantee the courier will leave them in an adequately discreet place if they are not safely accepted by a neighbour.
We cannot provide specific delivery times and generally, couriered deliveries can take place any time between 8am – 8pm.
Local Click & Deliver
Order by 10am weekdays and select 'Special Hand Delivery' at checkout for SAME-DAY hand presented express delivery to North London
Orders after 10am with 'Special Hand Delivery' can expect next working day delivery (no weekend deliveries).
Send fresh or faux flowers via 'Click & Deliver' and build your order with no added delivery surcharges to include inflated balloons, dazzling mineral crystals or other curated gift sets. Your whole order is priced as one basket to be hand presented altogether by a ChoZen Boutique Driver for immediate joy and the ultimate full visual impact.
Your flowers arrive pre-arranged within a floral gift bag (or hatbox) with helium balloons (if ordered) tied with coordinated ribbon gracefully floating above for a delightful presentation and unforgettable impression for your recipient. All additional gift items are also gift-wrapped.
There is nothing for them to do but admire the complete beauty of their gifts upon delivery.
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FREE - Standard Hand Delivery (3-5 working days) to Zone A and B.
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£10 - Special Hand Delivery - Zone A - SAME DAY, NEXT DAY or NAMED WORKDAY
EN1, EN2, EN3, EN4, EN5, N2, N3, N6, N8, N9, N10, N11, N12, N13, N14, N20, N21, N22
Enfield, Palmers Green, Winchmore Hill, Oakwood, Southgate, Arnos Grove, Cockfosters, New Barnet, Whetstone, Woodside Park, North Finchley, Finchley Central, East Finchley, Wood Green, Crouch End, Highgate.
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£20 – Special Hand Delivery - Zone B - SAME DAY, NEXT DAY or NAMED WORKDAY
E4, NW2, NW3, NW4, NW7, NW11, WD6, WD7, EN6, EN7, EN8
Chingford, Cuffley, Potters Bar, Radlett, Borehamwood, Mill Hill, Hendon, Brent Cross, Golders Green, Hampstead, Belsize Park.
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£30 – Special Hand Delivery - Zone C - SAME DAY, NEXT DAY or NAMED WORKDAY
N1, N4, N7, N19, NW1, NW5, NW6, NW8, NW9, NW10
Finsbury Park, Islington, Archway, Camden Town, Tufnell Park, Kilburn, Kensal Rise.
How to Order ‘Local Click & Deliver’
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Identify your Delivery Zone using your Post Code from the list above
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Add fresh or faux floral arrangements to your cart.
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Choose your amount of balloons & colours - add to cart (if required).
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Add any additional gifts (if required).
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Go to cart and checkout
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Select the ‘Standard Hand Delivery’ or 'Special Hand Delivery' option for your Delivery Zone.
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Enter your details (email, name, telephone number)
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Enter your recipients name
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Enter a personalised card message in the text box or enter ‘LEAVE BLANK’ (if delivery is to yourself)
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Specify any preferred hand delivery date in the text box
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Enter the delivery address
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Provide billing information and complete your payment
We will take care of the rest.
We cannot provide specific delivery times due to location, traffic, and parking restrictions in place around London. Generally, our deliveries can take place any time between 11am – 8pm.
Recipient not home? We will leave them a ‘Sorry we missed you’ note, and leave your gift with a neighbour.
To avoid theft and weather damage, local hand delivered items will not be left in an indiscreet or unsheltered safe place unless remotely requested by the recipient (via doorbell camera).
We do not take responsibility if a neighbour refuses delivery or if an adequately sheltered safe place cannot be located if the recipient does not open the door. Re-delivery can be arranged for a fee.
We do not take responsibility if gifts go missing following delivery at a requested safe place.
Quality may be affected by missed deliveries and late arrivals.
Social Media Live & Story Sales
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£5 - UK STANDARD Delivery – (4-7 working Days)
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FREE – UK STANDARD Delivery – (4-7 working days) on your entire order if the total value of your Live Stream claims is £200+ during the same Live Stream session
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£20 – UK NEXT DAY EXPRESS
PLEASE NOTE: If this option is selected, orders are dispatched the next working day to arrive the next business day following dispatch
Orders from social media sales will be dispatched to a third party courier within 2 days of payment.
Deliveries are expected to take up to 5-7 working days following dispatch.
Orders to remote areas, Northern Ireland, The Highlands, Islands and parts of Scotland are expected to take up to 7 days to be delivered with Standard delivery.
Please plan ahead for likely extended delays during busy peak seasons.
Paying for claims via the Payment Point
Social Media claims have the option of purchasing a gift-wrapped service and greetings card as an extra add-on through the Payment Point. Please add ‘Gift Wrap’ to your cart and type out your personal message into the Text Box during checkout and we will write your card on your behalf, or specify ‘Leave blank’ to write your own message upon delivery.
NEW CUSTOMERS - Please checkout on your claims before the Live Stream ends
RETURNING CUSTOMERS – Please checkout on your claims within 24 hours of the Live Stream.
Failing to pay on time may result in losing your claim and lead to future claim restrictions.
Any claims which have not been paid within 24 hours will be made available for sale either on our website or during the next Live Stream Session.
If you have claimed or intend to buy multiple items within 24 hours, we advise that you checkout in one single transaction so your items can be packaged as part of the same delivery parcel to avoid paying multiple delivery charges at the checkout (unless part of your claims are to be sent as a gift to a different address).
A separate transaction is required for each different delivery address to cover the cost of delivery charges.
If you need to make any further payments for additional claims after having paid for delivery for your first transaction, we will confirm your new claim total during the live (or via Direct Message) to offset the automatically charged delivery fee at the checkout stage.
Story Sales
Only items labelled as 'STORY SALE' are eligible for claiming via social media stories. Anyone can claim by typing 'Claim' under the item in the story. Your claim is a commitment to buy.
We will then confirm via a response direct message if the item is still available and guide you to the Payment Point on the ‘Claims Payment’ page of this website where you can add the total value of your order to your cart and checkout.
Live Stream Sales
During a Live Stream Sale, we will scan through items and focus on individual pieces in turn. Though viewers generally follow the organic flow and structure of our schedule, we do welcome requests of closeups if an item is skipped or rushed through.
Anyone can claim an item by typing 'Claim' in the live chat together with an item number (if one is mentioned).
The item will go to the first person who appears on the hosts screen with a clear request to ‘claim’.
Please understand that we do our best to remain as fair as possible, however Live Stream sessions can be very fast-paced and difficult to track. Enquiries, requests and claims are spontaneous and can sometimes be missed out from the chat due to auto censoring and spamming violation detections, internet connection issues and a fast moving chat script.
In order to keep it fair to all viewers, and minimise confusion and discrepancies - if a viewer requests to see a closeup of an item, the item will remain open for ANYONE viewing to claim it at any time.
We cannot grant ‘first refusal', a 'right to claim’ or ‘half claims’ to any viewers or customers for any definitive period of time.
In the unfortunate event that connection to the stream is paused/lost during a requested closeup, and the item is claimed by another viewer, WE CANNOT REVERSE THIS.
We understand this may leave individuals feeling that they have unfairly missed out if they are late to claim an item they had requested to see, but regretfully, since there is no definitively reasonable period of time to grant first refusal, in a fast-paced environment where requests can be missed and everyone has different expectations, a ‘first refusal’ structure cannot be implemented. We are flexible with requests to meet demand, therefore we must keep the Live broadcast moving and stick by our rules for overall fairness.
Your claim is a commitment to buy but can be swapped DURING THE SAME LIVE STREAM.
We cannot facilitate changes after the live stream is over.
You cannot claim items on behalf of anyone else.
We thank you, our valued customers, for your understanding of these rules we have had to implement.
Please bear with us as we process each order
Should you have any queries, you can contact us on 07931662545
or email chozenboutique@hotmail.com
Closed Saturday / Sunday